My Top 5 features on Recruiter Insider
Given we have SO many features on Recruiter Insider it can sometimes be hard to know what is of the greatest value or what it is you should be focusing on the most to get the greatest value out of all of your data. With that in mind I thought I would share what my Top 5 features across the platform are.
Given I have designed 90% of the platform and have also been in recruitment for 20+ years, I think this gives me a bit of a unique insight into why these features are so powerful and why they should be in your Top 5 too.
Client Benchmarking
This probably has to be my favourite feature on the platform that can directly impact business development and client relationships. The ability to benchmark one client vs their competitors that you recruit like roles for is truly amazing. Showing your client how they compare in candidate experience throughout the hiring process and post-placement is totally unique and they will love you for it.
Producing an industry insights report to take to new business meetings to show that you "know the market" and can help that company with their hiring needs adds value to the conversation and your perception immediately. If you want to show you are different, you need to show something different, and no employer has seen this before!
This one is a game changer on many fronts and would be my "go to" feature to prepare for any client meeting, existing or a prospect.
Performance
This is a tough one as our Performance Review Product which is soon to be released is something that might just overtake Client Benchmarking as my most favourite of all. It's complexity behind the scenes, but simplicity for our users is what impresses me the most.
Given that you might think it would be light on in terms of what's included also, but it's anything but! It's packed with everything you would expect a Performance Product to have:
- Competency Frameworks for 22 roles types - all customisable
- 360 Reviews
- Employee to Employee Feedback
- Probation Reviews
- One Percenters (Marginal gains) - this is proving to be very popular already
- Candidate/Client Feedback Targets
- Multi-Manager review approval process
- Review Frequency configuration
I am already incredibly proud of what we have done so far as we work through the build of this one and the feedback we have received previewing it has been fantastic. Finally the industry will have a Performance Review System purpose built for them.
Score Combo's
From a marketing perspective this feature is ABSOLUTE GOLD! Whilst many agencies focus on testimonials, Score Combo's allow you to tell a story about how important each part of the hiring process is to the final outcome and show how well you support candidates and clients throughout.
By focusing on specific parts of the process and showcasing your feedback, you are highlighting that each element of the process is just as important to you as it is to your candidates and clients. People connect with stories, and Score Combo's are a great way to tell a story on how important each part of the process is, coupled with data to back-up how well you have delivered on that specific topic.
It might also be that a prospect or candidate has been watching you online for a while and a post about a part of the process that you showcase has been a historical pain point or bad experience for them and you show you have it covered.
The more specific your marketing message is, the more you speak to your targeted audience and show that you can solve their problem. Additionally it positions you as someone who has the whole process covered, not just the final outcome.
My Clients
The easiest new business to win is that with an existing client, this is why I love the My Clients dashboard so much. With a wealth of data at your fingertips, you can literally share with your clients how you are representing their brand, how they are doing, and what candidates think once they start.
HR/TA LOVE data, they can't get enough of it, it's what they constantly use to position their own value back to their business. The more you can provide them to help them validate not just their value, but also validating yours, well you can't go wrong.
Given the specific nature of the data available and how we typically see the agency outperforming the employer themselves, it also provides a HUGE opportunity to pitch for more of their business and exclusively. When you have evidence that you provide a great service from candidate feedback and hiring manager feedback not just on your service but on the candidates you are placing, you are in the box seat to ask for more.
Thrown in the insights on how to improve the process by sharing which hiring managers are impacting their own ability to hire based on candidate feedback and the value you bring to the table is immense.
All of this will help you not just retain your clients, but help grow each account as well. The end goal being that they see you as "a part" of their business, not just a partner.
Placement Risks
I remember designing this feature many years ago sitting on the couch one Friday night, looking at some data and realising there was an opportunity to help save placements that looked at risk. It was one of those cliche light bulb moments. I quickly wrote up how it would all work, sent it to Brad and told him to build it Monday.
Well by Wednesday it was built, released on Friday and it's one of the most unique and powerful features on the platform. When we added post-placement feedback to the mix, Placement Risks made even more sense, created even more value and had an even greater impact as well.
We have had countless stories now of agencies saving placements due to the Placement Risk feature. This is what makes me so happy and so proud of this feature. We are literally saving agencies time and money on all of the hard work they have done. That's what I call an ROI.
